At Lumi Wear Shop, we value your privacy as much as we value the effortless style of our collections. This Privacy Policy outlines how we collect, use, protect, and share information when you visit lumioutfits.com or make a purchase from our boutique.

1. Information We Collect

To provide our discerning clientele with a seamless shopping experience, we collect:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our PCI-DSS compliant systems), and phone number (optional for delivery updates).
  • Browsing Data: We gather information about your interactions with our site, including pages viewed, items clicked, and time spent, to continually refine your shopping experience.
  • Device Information: We collect technical data such as IP address, browser type, and device characteristics to optimize our website’s performance across all platforms.

2. How We Use Your Information

With the same attention to detail we apply in our Birmingham design studio, we use your information to:

  • Process your transactions with our industry-standard 256-bit SSL encryption
  • Provide customer support and respond to inquiries at [email protected]
  • Improve and personalize your shopping experience with our curated collections
  • Communicate about orders, products, and promotions (only with your consent)
  • Prevent fraud and enhance the security of our payment systems
  • Comply with legal obligations as a UK-based retailer

3. Data Sharing & Disclosure

We treat your data with the same care we apply to our silk blouses:

  • Service Providers: We share necessary information with trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing—all bound by strict confidentiality agreements.
  • Legal Compliance: We may disclose information when required by law or to protect our rights and the safety of our customers.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties.

4. Data Storage & Security

Just as we meticulously craft each garment, we implement robust security measures:

  • All transactions protected by 256-bit SSL encryption
  • PCI-DSS compliant payment processing with no storage of full payment details
  • Real-time fraud monitoring systems
  • Regular security audits of our systems
  • Data stored on secure servers with limited access

While we implement these stringent measures, no electronic transmission or storage is 100% secure. We encourage customers to use strong passwords and monitor their account activity.

5. Your Rights

As our valued customer, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw consent for data processing
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at [email protected]. We aim to respond within 24 business hours.

6. Cookies & Tracking Technologies

To maintain the effortless experience you expect from Lumi Wear Shop:

  • We use essential cookies for site functionality and secure checkout
  • Analytical cookies help us understand shopping patterns and improve our collections
  • Marketing cookies (with your consent) allow us to show relevant product suggestions

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features.

7. International Data Transfers

For our global clientele (excluding some Asian and remote regions):

  • Data is primarily processed in the UK
  • When transferred internationally, we ensure adequate protection through Standard Contractual Clauses or other approved mechanisms
  • All transactions are processed in GBP (£), with currency conversion handled by your payment provider

8. Children’s Privacy

Our sophisticated collections are intended for adult shoppers. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

For any privacy-related inquiries, please contact our Data Protection Officer at:

Lumi Wear Shop
7 Hurst St, Birmingham, GB B8F 2SC
Email: [email protected]

Thank you for trusting Lumi Wear Shop—where your privacy receives the same thoughtful consideration as our designs.