At Lumi Wear Shop, we’re committed to making your shopping experience as seamless as possible. Our carefully curated collection of blouses, shirts, dresses, skirts, sweatshirts, and swimwear is designed with both style and comfort in mind. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

We deliver worldwide (excluding some remote areas and parts of Asia) with the following shipping options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: £12.95
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Minimum Order: £50
  • Delivery Time: 15-25 business days after dispatch

Please note: All orders take 1-2 business days to process before dispatch. You’ll receive tracking information once your order ships.

Returns & Exchanges

We want you to love every Lumi Wear piece as much as we do. If you’re not completely satisfied, our straightforward returns process makes it easy to return or exchange your items.

Key Return Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags and packaging
  • Proof of Purchase: Required for all returns
  • Non-Returnable Items: Swimwear (except for faulty items) due to hygiene reasons

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Email Us: Contact us at [email protected] within 15 days of receiving your order using our returns template below
  2. Wait for Approval: Our team will respond within 24 business hours with return instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send the package to our Birmingham studio (7 Hurst St, Birmingham, GB B8F 2SC) using a tracked service
  5. Receive Confirmation: We’ll email you once we’ve processed your return

Return Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Lumi Wear Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • Item Name: [Item Name]
  • Size/Colour: [Size/Colour]
  • Reason for Return: [Reason]

I confirm that the item(s) are unworn, unwashed, and in their original condition with tags attached.

Please advise on the next steps for my return/exchange.

Best regards,

[Your Full Name]
[Your Contact Number]
[Your Order Date]

Refund Information

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • International customers: refunds will be issued in GBP (£) – any currency conversion differences are handled by your payment provider

Exchanges

We’re happy to exchange items for a different size or colour, subject to availability. Follow the same process as returns, specifying your desired exchange in your email.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Our returns policy reflects our commitment to quality and your satisfaction. Should you have any questions, our customer service team at [email protected] is always happy to assist.