Welcome to Lumi Wear Shop! These Terms and Conditions govern your use of our website at www.lumioutfits.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Lumi Wear Shop is a contemporary fashion retailer specialising in stylish yet comfortable women’s clothing including blouses, shirts, dresses, skirts, sweatshirts, and swimwear. We cater to fashion-conscious women who value both quality and effortless style.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or have parental/guardian consent to make purchases through our website.

1.2 Account Responsibility

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login details
  • Accept responsibility for all activities under your account

1.3 Prohibited Activities

You may not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Use automated systems to extract data from our site
  • Impersonate any person or entity

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, colours, and sizing. However, slight variations may occur due to monitor settings. If you receive an item significantly different from its description, please contact us immediately.

2.2 Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We confirm acceptance when we email your order confirmation. All orders are subject to availability and our acceptance.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You confirm that the payment method used is yours or you have authorisation to use it.

3.3 International Orders

We ship worldwide except to parts of Asia and remote areas. International customers are responsible for any customs duties or import taxes.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

All orders take 1-2 business days to process before dispatch.

4.2 Delivery Issues

Please check your delivery address carefully. We’re not responsible for delays caused by incorrect addresses or factors beyond our control.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unworn, unwashed items with original tags and packaging. Swimwear (except faulty items) cannot be returned for hygiene reasons.

5.2 Return Process

To return items:

  1. Email us at [email protected] within 15 days
  2. Wait for return approval (within 24 business hours)
  3. Ship items to: 7 Hurst St, Birmingham, GB B8F 2SC using a tracked service

5.3 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping costs are non-refundable unless the return results from our error. International refunds are issued in GBP.

5.4 Exchanges

We offer exchanges for different sizes/colours, subject to availability. Follow the standard return process, specifying your desired exchange.

6. Intellectual Property

All content on our website (logos, text, images, etc.) is our property and protected by intellectual property laws. You may not use any content without our express written permission.

7. Liability

7.1 Our Liability

Lumi Wear Shop’s liability is limited to the purchase price of the product. We’re not liable for:

  • Indirect or consequential losses
  • Loss of profits or data
  • Events beyond our reasonable control

7.2 Your Liability

You agree to compensate us for any losses resulting from your breach of these terms or misuse of our website.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your personal data.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these terms, please contact us at:

Lumi Wear Shop
7 Hurst St, Birmingham, GB B8F 2SC
Email: [email protected]